SYSTEM IMPLEMENTATIONS FAIL WHEN PEOPLE ARE LEFT BEHIND
70% of enterprise technology projects underperform due to poor adoption. We empower your project leaders to communicate change effectively, protecting your multi-million investment.
OUR CLIENTS
WE LOVE THE COMPLEX SYSTEM CHANGES THAT OTHERS RUN AWAY FROM
ERP implementation going off track? CRM rollout meeting resistance? Your technically brilliant custom platform undervalued and under-used?
We get it.
And this intersection of complex technology and human adaptation is where we thrive.
Where system implementers focus on tech, change consultants push one-size-fits-all plans, and agencies deliver generic campaigns - we bridge the gap with a fluency in both IT-ease and human connection.
Complex change doesn't have to mean complicated communication. Let us show you how.
A 360° solution for stakeholder engagement
Build trust and help champion the change by bringing influential voices behind your investment early.
Senior Leaders & Sponsors:
Local Managers:
Win over local leaders with a compelling value narrative for their business, ensuring they become promotors and not blockers of progress.
Employee Community:
Generate excitement and embed the change through connecting with people in meaningful ways that lets them see what’s in it for them.
Keep the project team up to speed, motivated and engaged throughout the journey, helping to steady the ship when the waters get choppy.
Project Teams:
Key Users & End Users:
Equip people with the knowledge and confidence they need to adopt—and sustain—the change.
External Stakeholders:
Protect your reputation and ensure compliance by keeping your customers and suppliers fully engaged and on-board.
HOW WE HELP: THE CHANGE PLAYBOOK
The result of decades of hands-on experience with complex changes, our Change Playbook provides a proven framework for transforming complicated initiatives into clear communications that:
• Ensure buy-in from all critical stakeholders
• Eliminate expensive workarounds
• Increase adoption and compliance rates
• Protect both brand and culture during the change
An Approach with Impact
We don’t just deliver projects — we create measurable value
90%
of users say they are happy with the way changes are communicated
87%
technology adoption rate post go-live - far above the typical 30–60% industry average
50%
faster creation of communication toolkits frees up valuable time and gets the message out quicker
1-2 fewer FTE’s
required within internal comms teams or system implementers to execute comms tasks
40%
reduction in tickets in the go-live period = happy hypercare teams and tangible ticket cost savings
30-40%
boost in traffic to training sites, thanks to smart, targeted training promotion
3 focused solutions to meet you wherever you are in your change journey:
Health Check
You’ve got a plan and want to make sure it resonates with your culture and critical stakeholders?
We audit your existing change communication strategy, uncover blind spots, and deliver practical recommendations that increase adoption and reduce risk. Think smart refinements rather than wholesale rethinks.
Foundation
You want to lay the foundations for an effective, engaging change strategy that your in-house team can deliver?
We will guide you through our proven 7-sprint process, co-creating a clear, human-centred communication strategy that drives real adoption. Your team walks away with everything needed for successful implementation.
Activation
You’re looking for end-to-end support to deliver, land and measure your change program until go-live?
We create your custom toolbox, train your internal champions, and support the execution to ensure your program lands on-time, on-brand, on-message and on-budget.
HOW WE HELPED OTHERS
Sysmex | New Intranet
Syngenta | SAP S/4HANA transformation
Bauer | Cyber security campaign
Why Technology Project Leaders Choose Our Approach
Deep Technical Knowledge
We speak the language of IT and understand the complexities of your implementation.
Behavioural Science Expertise
We know what drives adoption and how to move people from resistance to enthusiasm.
Creative Communication
We transform technical changes into engaging stories that connect with every employee.