The Change Playbook is our proprietary method for landing tech and ensuring adoption. Built over 15 years and dozens of enterprise rollouts. Whether you're rolling out SAP, Copilot, ServiceNow, Salesforce, or any other business-critical platform, it's the system that turns strategy into adoption your business can measure before go-live.
Launch new tech with minimal noise and maximum adoption
Why we built our own platform?
Most tech change work falls into two extremes: agencies that deliver everything by hand (expensive, slow), or AI tools that generate everything in minutes (fast, but stripped of strategic context). Neither lands serious enterprise rollouts.
We chose a third path: software-augmented consulting. Senior consultants doing the strategic work. Our own platform doing the heavy lifting on execution.
An approach with impact
90%
of users say they are happy with the way changes are communicated.
87%
technology adoption rate post go-live - far above the typical 30–60% industry average.
50%
faster creation of communication toolkits frees up valuable project team time and gets the message out quicker.
40%
reduction in tickets in the go-live period = happy hypercare teams and tangible ticket cost savings.
Bonus
1-2 fewer FTE’s required within internal comms teams or system implementers to execute comms tasks.
30%
boost in traffic to training sites, thanks to smart, targeted training promotion.
The Change Playbook is more than a method on paper. It's a complete system, brought in and run with your team across every engagement.
✔ One Smart Platform — No more dispersed folders, spreadsheets or guesswork
✔ Asset Creation Studio – Templates, AI assist and brand-ready designs for faster asset development
✔ Comms Toolbox – Launch campaigns, manage versions, and empower local teams
✔ Tech Change Academy - Resources and training to empower the people driving the change
✔ Analytics Dashboard — Track adoption, engagement, and impact in real time
What's inside the method
See the Change Playbook in action
Watch the short walkthrough video of the method and the platform behind it. The dashboard, the asset studio, the multiplier toolkit, the measurement framework
Want to see more? Book a personal demo