Infographic: The Communication Risk Radar — Diagnosing "Hit" vs. "Shit" Topics
In this infographic, you'll get a hands-on audit tool for uncovering the communication blind spots that quietly undermine tech adoption — helping program teams move from reactive firefighting to a deliberate strategy that prepares stakeholders for the hard moments before they arrive.
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Most program teams are excellent at managing what they can see — and blind to what they can't. Cutover risks are tracked. Data migration issues are escalated. Testing gaps are logged. But the moment a warehouse team discovers their favourite tool is being retired, or a sales rep realises they now need three approval steps instead of one — that rarely appears on any risk register. Those moments accumulate quietly, and by the time they surface, the resistance is already baked in.
This infographic unpacks The Communication Risk Radar: a practical audit tool that forces program teams to look at their own timeline through the eyes of the people living it. Every milestone from Design Freeze to Hypercare carries a set of perceived gains and losses. This framework helps you name them honestly, score them by impact, and decide — with clear criteria — how and when to address them. Because the topics you avoid are exactly the ones that will define your program's reputation.
Built on real observations from large-scale ERP and platform programs, this guide equips CIOs, program sponsors, and change leads to move communication planning off the back burner and onto the critical path. You will learn how to distinguish between a 'Hit Topic' that builds goodwill and a 'Shit Topic' that triggers noise, how to score each risk by reach, influence, and escalation risk, and how to use a simple decision matrix to determine whether to get ahead of an issue or prepare quietly and hold.
If there are topics inside your program that your team is quietly hoping will go unnoticed, that hope is your biggest risk.
Download the infographic below and turn your communication blind spots into a plan — before your stakeholders turn them into a crisis.
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